Living Hope Family
Living Hope Family (“Living Hope Family,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.
This Privacy Policy explains how Living Hope Family may collect, use, protect, and disclose information when you visit our website, use our church app, make a donation, register for an event, submit a form, communicate with us through messaging, or otherwise interact with our online services.
Our website and many of our online church services are provided through Subsplash, Inc. and its Subsplash services, including SnapPages and Subsplash Wallet. Subsplash provides services including our website, Church App, Giving, Messaging, Events/Registrations, and Forms.
By using our website or voluntarily providing information to Living Hope Family, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us and information that may be automatically collected when you use our website and online services.
Information You Provide
Depending on how you interact with Living Hope Family, we may collect information such as:
2. Subsplash Church App
Living Hope Family provides a church app through Subsplash.
When you use our app, information may be collected or associated with your Subsplash account, including information necessary to provide app features and services you choose to use.
Depending on your interaction with the app, this may include:
Living Hope Family uses this information for church ministry, communication, administrative, and service purposes.
3. Online Giving
Living Hope Family offers online giving through Subsplash Giving.
When you make a donation, information necessary to process and document the donation may be collected, including your name, contact information, donation amount, payment information, and transaction details.
Payment information is processed through Subsplash and its payment-processing services. Subsplash states that Subsplash Giving is operated by Subsplash Wallet, LLC and that Subsplash is a PCI-DSS compliant service provider. (Subsplash)
Living Hope Family does not request or need your complete credit or debit card number for ordinary online giving.
Donation information may be retained as necessary for:
4. Events and Registrations
Living Hope Family uses Subsplash Events and Registrations to allow individuals to register for church events, activities, classes, conferences, volunteer opportunities, and other programs.
Information collected may include:
Event registration forms may contain customized questions. For example, an event may request information necessary to plan attendance, meals, transportation, age groups, or other event requirements. Subsplash indicates that event registration information can be stored in its platform and associated with the church’s people database. (Subsplash)
We will use event registration information primarily to administer the event and communicate with participants.
5. Online Forms
Living Hope Family uses Subsplash Forms to collect information for church ministry and administrative purposes.
Forms may be used for purposes such as:
The information collected depends on the particular form.
Subsplash Forms can store submitted responses and may create or update a person’s profile in the church’s Subsplash database. (Subsplash Support)
Please use reasonable care when submitting information through an online form and do not submit highly sensitive information unless the form specifically requests it.
6. Messaging and Communications
Living Hope Family uses Subsplash Messaging and other communication features to communicate with members, attendees, volunteers, ministry participants, and others who have chosen to interact with the church.
Depending on the communication method, we may communicate through:
Your contact information may be used to send communications you have requested or authorized.
You may opt out of certain communications as permitted by the applicable communication method. For text messaging, standard carrier messaging and data rates may apply.
Subsplash provides moderation and reporting features within its Messaging service. (Subsplash Support)
7. Church Ministry and Prayer Requests
Living Hope Family may receive information through prayer requests, connection cards, ministry forms, counseling or care requests, and other church-related communications.
Because these submissions may contain personal or sensitive information, we encourage you to provide only information necessary for the purpose of your request.
Please remember that information submitted electronically may be stored or processed by third-party technology providers used by Living Hope Family, including Subsplash.
We do not intentionally use prayer requests or ministry submissions for advertising purposes.
8. Website Information and Cookies
Our website, which is published using SnapPages by Subsplash, may use cookies and similar technologies.
Cookies may be used to:
Some cookies or similar technologies may be provided by Subsplash, SnapPages, or other third-party services incorporated into our website.
You may be able to manage certain cookies through your browser settings or available website cookie controls. Disabling some cookies may affect website functionality.
9. Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, such as:
This information may be used to maintain website security, diagnose technical problems, understand website usage, and improve our online services.
10. How We Use Personal Information
Living Hope Family may use personal information to:
We do not sell your personal information.
We do not use your personal information for unrelated commercial advertising.
11. Sharing of Information
Living Hope Family may share personal information with trusted service providers when reasonably necessary to provide the services described in this Privacy Policy.
These may include providers that support:
Our primary technology provider for these services is Subsplash.
Information may also be disclosed when necessary to:
12. Third-Party Websites and Services
Our website and app may contain links or integrations to services operated by other organizations.
Examples may include:
When you follow a link to another website or interact directly with a third-party service, that organization may collect information according to its own privacy policy.
Living Hope Family does not control and is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policy of any third-party service before providing personal information.
13. Children’s Information
Living Hope Family provides ministries and activities for children and families.
Certain events, ministries, or registrations may require information concerning children. When we collect information concerning children, we use it for the specific
Church ministry, event, registration, safety, or administrative purpose for which it was provided.
Parents or legal guardians who have questions about information concerning their children may contact us using the information below.
14. Sensitive Information
Please do not submit highly sensitive information through ordinary website forms, email, messaging, or other online services unless specifically requested by Living Hope Family through an appropriate process.
This includes information such as:
If you voluntarily provide sensitive information in a prayer request, ministry request, form, message, or other communication, we will make reasonable efforts to handle that information appropriately.
15. Security
Living Hope Family takes reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.
Our online services rely in part on the security measures of our technology providers, including Subsplash.
No internet transmission, electronic storage system, website, or application can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.
16. Data Retention
Living Hope Family may retain personal information for as long as reasonably necessary to:
Retention periods may vary depending upon the type and purpose of the information.
17. Your Privacy Choices
You may contact Living Hope Family to ask questions about personal information we maintain about you.
Depending upon the circumstances and applicable law, you may request that we:
Some information may need to be retained for legal, accounting, financial, security, or legitimate church administrative purposes.
18. Changes to This Privacy Policy
Living Hope Family may periodically update this Privacy Policy to reflect changes in our services, technology, privacy practices, or applicable laws.
When we make changes, we will update the Effective Date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
Questions or concerns about this Privacy Policy or Living Hope Family’s handling of personal information may be directed to:
Living Hope Family
Email: info@alivinghope.net
We will make reasonable efforts to respond to privacy-related questions and requests in a timely manner.
Last Updated: August 7, 2026
This Privacy Policy explains how Living Hope Family may collect, use, protect, and disclose information when you visit our website, use our church app, make a donation, register for an event, submit a form, communicate with us through messaging, or otherwise interact with our online services.
Our website and many of our online church services are provided through Subsplash, Inc. and its Subsplash services, including SnapPages and Subsplash Wallet. Subsplash provides services including our website, Church App, Giving, Messaging, Events/Registrations, and Forms.
By using our website or voluntarily providing information to Living Hope Family, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide to us and information that may be automatically collected when you use our website and online services.
Information You Provide
Depending on how you interact with Living Hope Family, we may collect information such as:
- Name
- Email address
- Telephone or mobile phone number
- Mailing address
- Information associated with your church account or profile
- Event registration information
- Volunteer or ministry information
- Information submitted through online forms
- Prayer requests or other information you choose to submit
- Communication preferences
- Donation and transaction information
- Information you provide when communicating with church staff or ministry leaders
2. Subsplash Church App
Living Hope Family provides a church app through Subsplash.
When you use our app, information may be collected or associated with your Subsplash account, including information necessary to provide app features and services you choose to use.
Depending on your interaction with the app, this may include:
- Account and profile information
- Giving information
- Event registrations
- Messaging activity
- Form submissions
- Communication preferences
- Information concerning your interaction with church content
Living Hope Family uses this information for church ministry, communication, administrative, and service purposes.
3. Online Giving
Living Hope Family offers online giving through Subsplash Giving.
When you make a donation, information necessary to process and document the donation may be collected, including your name, contact information, donation amount, payment information, and transaction details.
Payment information is processed through Subsplash and its payment-processing services. Subsplash states that Subsplash Giving is operated by Subsplash Wallet, LLC and that Subsplash is a PCI-DSS compliant service provider. (Subsplash)
Living Hope Family does not request or need your complete credit or debit card number for ordinary online giving.
Donation information may be retained as necessary for:
- Processing your donation
- Providing donation receipts and statements
- Maintaining appropriate financial and church records
- Accounting and tax purposes
- Responding to questions concerning your donation
- Complying with applicable legal requirements
4. Events and Registrations
Living Hope Family uses Subsplash Events and Registrations to allow individuals to register for church events, activities, classes, conferences, volunteer opportunities, and other programs.
Information collected may include:
- Name
- Contact information
- Registration details
- Ticket or registration type
- Names of other attendees you register
- Answers to questions included in the registration form
- Payment information when an event requires payment
Event registration forms may contain customized questions. For example, an event may request information necessary to plan attendance, meals, transportation, age groups, or other event requirements. Subsplash indicates that event registration information can be stored in its platform and associated with the church’s people database. (Subsplash)
We will use event registration information primarily to administer the event and communicate with participants.
5. Online Forms
Living Hope Family uses Subsplash Forms to collect information for church ministry and administrative purposes.
Forms may be used for purposes such as:
- Contact requests
- Prayer requests
- Volunteer opportunities
- Ministry participation
- Event interest
- Connection cards
- Requests for information
- Other church-related purposes
The information collected depends on the particular form.
Subsplash Forms can store submitted responses and may create or update a person’s profile in the church’s Subsplash database. (Subsplash Support)
Please use reasonable care when submitting information through an online form and do not submit highly sensitive information unless the form specifically requests it.
6. Messaging and Communications
Living Hope Family uses Subsplash Messaging and other communication features to communicate with members, attendees, volunteers, ministry participants, and others who have chosen to interact with the church.
Depending on the communication method, we may communicate through:
- Text messaging
- Push notifications
- In-app messaging
- Group messaging
- Other communication features provided through Subsplash
Your contact information may be used to send communications you have requested or authorized.
You may opt out of certain communications as permitted by the applicable communication method. For text messaging, standard carrier messaging and data rates may apply.
Subsplash provides moderation and reporting features within its Messaging service. (Subsplash Support)
7. Church Ministry and Prayer Requests
Living Hope Family may receive information through prayer requests, connection cards, ministry forms, counseling or care requests, and other church-related communications.
Because these submissions may contain personal or sensitive information, we encourage you to provide only information necessary for the purpose of your request.
Please remember that information submitted electronically may be stored or processed by third-party technology providers used by Living Hope Family, including Subsplash.
We do not intentionally use prayer requests or ministry submissions for advertising purposes.
8. Website Information and Cookies
Our website, which is published using SnapPages by Subsplash, may use cookies and similar technologies.
Cookies may be used to:
- Operate essential website functions
- Remember preferences
- Maintain website security
- Understand website traffic and usage
- Improve website performance and functionality
Some cookies or similar technologies may be provided by Subsplash, SnapPages, or other third-party services incorporated into our website.
You may be able to manage certain cookies through your browser settings or available website cookie controls. Disabling some cookies may affect website functionality.
9. Automatically Collected Information
When you visit our website, certain technical information may automatically be collected, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Date and time of access
- Referring website
- General information about website usage
This information may be used to maintain website security, diagnose technical problems, understand website usage, and improve our online services.
10. How We Use Personal Information
Living Hope Family may use personal information to:
- Provide church services and ministry opportunities
- Respond to questions and requests
- Process donations
- Administer events and registrations
- Manage volunteer and ministry participation
- Process online forms
- Communicate church information
- Send requested newsletters and announcements
- Provide information about church activities
- Maintain church and administrative records
- Improve our website, app, and online services
- Protect the security of our systems
- Comply with legal and financial obligations
We do not sell your personal information.
We do not use your personal information for unrelated commercial advertising.
11. Sharing of Information
Living Hope Family may share personal information with trusted service providers when reasonably necessary to provide the services described in this Privacy Policy.
These may include providers that support:
- Website hosting
- Church app services
- Online giving
- Payment processing
- Event registration
- Forms
- Email and text communications
- Data storage
- Website analytics
- Other church management functions
Our primary technology provider for these services is Subsplash.
Information may also be disclosed when necessary to:
- Comply with applicable law
- Respond to a valid legal process
- Protect the rights or property of Living Hope Family
- Protect the safety of individuals
- Investigate fraud, abuse, or security threats
- Protect the security and integrity of our systems
12. Third-Party Websites and Services
Our website and app may contain links or integrations to services operated by other organizations.
Examples may include:
- Social media platforms
- Video services
- Payment providers
- Maps
- Registration or ministry resources
- Other websites
When you follow a link to another website or interact directly with a third-party service, that organization may collect information according to its own privacy policy.
Living Hope Family does not control and is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policy of any third-party service before providing personal information.
13. Children’s Information
Living Hope Family provides ministries and activities for children and families.
Certain events, ministries, or registrations may require information concerning children. When we collect information concerning children, we use it for the specific
Church ministry, event, registration, safety, or administrative purpose for which it was provided.
Parents or legal guardians who have questions about information concerning their children may contact us using the information below.
14. Sensitive Information
Please do not submit highly sensitive information through ordinary website forms, email, messaging, or other online services unless specifically requested by Living Hope Family through an appropriate process.
This includes information such as:
- Social Security numbers
- Passwords
- Bank account passwords
- Complete payment card numbers
- Other information that could create a significant risk of harm if improperly disclosed
If you voluntarily provide sensitive information in a prayer request, ministry request, form, message, or other communication, we will make reasonable efforts to handle that information appropriately.
15. Security
Living Hope Family takes reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.
Our online services rely in part on the security measures of our technology providers, including Subsplash.
No internet transmission, electronic storage system, website, or application can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted or stored electronically.
16. Data Retention
Living Hope Family may retain personal information for as long as reasonably necessary to:
- Provide church services
- Maintain church and financial records
- Process donations
- Administer events
- Maintain appropriate ministry records
- Meet legal, tax, accounting, or other obligations
- Resolve disputes
- Protect our legal rights and security
Retention periods may vary depending upon the type and purpose of the information.
17. Your Privacy Choices
You may contact Living Hope Family to ask questions about personal information we maintain about you.
Depending upon the circumstances and applicable law, you may request that we:
- Correct inaccurate personal information
- Update your contact information
- Remove you from certain communications
- Delete certain information when appropriate
- Explain how your information is being used
Some information may need to be retained for legal, accounting, financial, security, or legitimate church administrative purposes.
18. Changes to This Privacy Policy
Living Hope Family may periodically update this Privacy Policy to reflect changes in our services, technology, privacy practices, or applicable laws.
When we make changes, we will update the Effective Date at the beginning of this policy.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
Questions or concerns about this Privacy Policy or Living Hope Family’s handling of personal information may be directed to:
Living Hope Family
Email: info@alivinghope.net
We will make reasonable efforts to respond to privacy-related questions and requests in a timely manner.
Last Updated: August 7, 2026